Purpose-built for CX innovation
Harness AI to gain a competitive edge, empower your employees,
and engage your customers like never before.
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Ready to experience the difference?
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Imagine all the ways YOU can put
AI to WORK with Enlighten
When it comes to AI-powered experiences,
it needs to be secure, trusted and accurate.
AGENTS
handle inquiries in a SNAP with Enlighten Copilot
- Instant access to full customer history and preferences.
- Real-time sentiment analysis for customer conflict resolution.
- Immediate answers for swift issue resolution.
- Automated call notes for faster customer turnover.
SUPERVISORS
manage and lead teams with EASE using Enlighten Copilot
- Performance alerts during customer interactions for in-the-moment agent guidance.
- Schedule training effortlessly and avoid gaps in coverage.
- Personalized, relevant suggestions to improve problem areas.
- Automate repetitive tasks and focus on more strategic work.
- Access insights to make informed, intelligent decisions on the fly.
BUSINESS
leaders gain DECISION VELOCITY with Enlighten Actions
- Uncover the root issue behind call surges and wait times.
- Upgrade compliance scoring for impending government requirements.
- Identify the top reasons for chatbot-to-agent transfers to close the loop.
- Craft a plan for new automated processes to reduce costs next quarter in seconds.
CONSUMERS
have ENRICHING interactions with your brand through Enlighten Autopilot
- Update reservations and complex itineraries without calling customer service.
- Troubleshoot a new appliance malfunction by simply asking, not searching.
- Set up home health service visits covered by insurance effortlessly.
- Get help with personalized gift baskets for holiday gifts.
See Enlighten in action for
employees, consumers, and businesses.
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Learn more from the AI
experts about Enlighten
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Forrester Planning
Guide 2024:
Plan for Customer-Focused
Actions
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On-Demand
Webinar Series:
Explore CX
in the age of AI
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Take your CX
from good to great
Revolutionizing CX with Enlighten
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