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If you ever wondered what it feels like to be a CX leader, this is where you need to be!

Interactions 2024 is where the future of CX is defined. Join the largest CX industry event at the BRAND NEW Fontainebleau Hotel in Las Vegas to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Learn and access insights from the largest community of global CX experts, just like you.

NEW this year!

Legendary EDU day is back!

We have prepared a full day (Monday, June 10th) loaded with product training courses you can choose from, to realize the value of your NICE solutions.


Our 3-day event is loaded with an inspiring agenda, including analyst insights, workshops and panels, discussing everything you need to know about world-class CX innovation.
And this year, by popular demand, we are bringing back our EDU day, where you will uncover the value of the products and solutions you own.


Network and associate with industry leaders and analysts to share CX best practices, interact with NICE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.


Have a blast with exciting gamification and fun activities, and be prepared to be wowed with more announcements coming soon. Interactions 2024 has it all!

Take a look at our 2023 NYC event HIGHLIGHTS.

Last years highlights


We have a packed agenda, focused on helping you leverage AI in every part of your business. Don’t miss exciting best practices sessions from leading industry analysts, CX leaders, and NICE experts.

Monday, June 10
Tuesday, June 11
Wednesday, June 12
Monday, June 10
7:00 am
Registration opens
10:00-11:45 am
EDU Session #1
11:45-1:00 pm
1:00-2:45 pm
EDU Session #2
2:45-3:15 pm
3:15-5:00 pm
EDU Session #3
5:30-6:30 pm
VIP Welcome Reception
6:30-9:00 pm
Welcome Reception @ Innovation Hall
Tuesday, June 11
7:45-9:00 am
Breakfast @ Innovation Hall
9:00-10:30 am
General Session CEO Address
10:30-11:00 am
11:00-12:00 pm
The Road to The Future - Roadmap & Vision
12:00-1:30 pm
Lunch @ Innovation Hall
1:30-2:30 pm
Best Practices Session #1
2:45-3:45 pm
Best Practices Session #2
3:45-4:15 pm
4:15-5:15 pm
Best Practices Session #3
5:15-6:45 pm
Happy Hour @ Innovation Hall
7:00-10:00 pm
Customer Appreciation Party
Wednesday, June 12
7:45-9:00 am
Breakfast @ Innovation Hall
9:00-10:00 am
Winning With Innovation
10:00-10:30 am
10:30-11:00 am
Best Practices Session #4
11:30-12:30 pm
Lunch @ Innovation Hall
12:30-1:30 pm
Best Practices Session #5
1:45-2:45 pm
Best Practices Session #6
2:45-3:15 pm
3:15-4:15 pm
Best Practices Session #7
4:30-5:15 pm
Keynote Speaker

*Agenda subject to change

our Track

Our agenda is loaded with exciting sessions, workshops and panels where you can hear about the latest innovations and best practices that will help your organization deliver the best customer experiences. Get inspired by your peers, industry analysts and NICE experts when they share their experience and knowledge around everything that matters to today’s CX leaders.

AI-Powered CX
Get inspired by the transformative power of AI in accelerating business evolution. Discover how organizations are leveraging CX purpose-built AI to revolutionize their CX applications and processes and gain deeper insights into customer needs, behaviors, and characteristics.
AI-Driven Customer
Explore how AI-powered analytics enable organizations to extract valuable information from vast amounts of data, empowering them to anticipate customer preferences and trends with unprecedented accuracy. Learn how AI facilitates real-time decision-making by rapidly processing and acting upon the insights generated.
Reinventing CX
Learn from CX leaders how they provide their customers with a smart start to their journeys, regardless of where they begin or end. These leaders will share insights on how they utilize knowledge and proactive engagement strategies to ensure that customers have seamless experiences across all touchpoints.
The Power of
Join this track to discover how the industry's most comprehensive, AI-powered CX open cloud platform, CXone, can propel your business to game-changing results and eliminate barriers hindering your growth. Gain insights from CX leaders who leverage CXone as the cornerstone of innovation, flexibility, scalability, and agility needed to adapt to evolving customer demands and market dynamics.
Conversational AI
Done Right
Explore how industry peers are elevating their conversational AI capabilities to new heights, gaining insights into innovative strategies and best practices around building intelligent, scalable, effective, and guided self-service that works every time.
Agent & Supervisor
Delve into how your peers are revolutionizing agent performance to ensure agents are knowledgeable, prepared, and engaged in real-time interactions. Explore strategies employed by leading service organizations who leverage AI to empower their agents to create unique and exceptional customer experiences while boosting agent engagement and morale, ultimately enhancing the overall employee experience.
Workforce Engagement
Join us to learn how CX leaders like you drive and create a workplace of truly empowered agents and engaged employees. Hear how they leverage AI to help agents shine and transform them into business frontline ambassadors.
Mastering Digital
Discover how NICE solutions are helping your peers drive growth, accelerate engagement and reduce risk with smarter, digital-first and AI-infused experiences. Whether on web or mobile, search or site, inbound or outbound, meeting their customers at any digital touchpoints, makes them stand out against their competition.
Gain valuable insights into how various organizations are relentlessly optimizing every aspect of their customer experience. Discover how they harness the power of AI to plan and schedule their workforce effectively, ensuring that the right resources are available at the right time to meet customer demands, improve real-time agent skills and behaviors, and gain data-driven actionable insights.
CX Innovation
In Action
Let NICE experts take you behind the scenes of the most exciting technologies around Data, AI, LLM and much more. This track is designed for IT professionals, CTOs, technology experts and system architects who are excited about innovation and want to make an impact with new technologies enhancements.
CX Strategy and
Emerging Trends
Learn how you can elevate your customer experience to a strategic asset and source of competitive advantage. Join us as we explore new trends, ideas and approaches that will help you win every interaction with excellence across the customer journey and make your business shine through.
Healthcare: Transforming
Patient Experiences
Discover how NICE solutions are revolutionizing Healthcare by empowering providers to enhance patient experiences. From AI-driven self-service and agent assist to discovering how technology helps healthcare providers adopt a patient centric and value-based care to maintain competitiveness. We’ll explore real-world case studies, presented by our healthcare customers, showcasing how they leverage NICE’s CX tools to drive better patient experiences for better outcomes. Join us!
Government: Seamless
Citizen Experiences
Explore how NICE solutions empower government agencies to enhance citizen experiences. From AI-driven self-service and agent- assist to discovering how technology transforms digital interactions and enhances service accessibility. Join us to hear directly from other institutions and get fresh ideas on how to create a frictionless citizen experience.
CX Education
Masterclass I
Join our team of knowledgeable education professionals and business consultants to unlock the full potential of your NICE solutions. Gain access to essential tools, best practices, and techniques designed to help you maximize the value of your investments, enhance your KPIs, and achieve rapid return on investment.
CX Education
Masterclass II
Join our team of knowledgeable education professionals and business consultants to unlock the full potential of your NICE solutions. Gain access to essential tools, best practices, and techniques designed to help you maximize the value of your investments, enhance your KPIs, and achieve rapid return on investment.
Reinventing Communication
In financial compliance, risks can lurk beneath the surface in millions of daily calls, emails, and instant messages, in new communication channels used for hybrid work, and in growing trade volumes. Finding risk in this ocean of data is challenging. In this track, learn best practices for capturing, archiving, and monitoring all regulated employee communications, across all communication channels to better detect misconduct and reduce regulatory risk.

Get a
Jump Start
on Learning!

Complement your experience with day on June 10th. Get valuable, practical knowledge allowing you to extract the most from your NICE solutions. Join these in-depth, training workshops, delivered by our expert education specialists and business consultants. Select one or move between 14 tracks, including:

CXone Workforce Management
CXone Quality Management
CXone Reporting
CXone IVR Development with Studio
CXone IVR Development with Studio Intermediate/Advanced
CXone Personal Connection and Proactive External Synchronization
CXone Digital Experience Start-to-Finish Web Studio
Value Realization Services
NICE IEX Workforce Management Suite 1
NICE IEX Workforce Management Suite 2
NICE Nexidia Analytics
NICE Quality Central
NICE Engage & Compliance Center

Be Inspired

Join NICE CEO, Barak Eilam, and President of CX, Barry Cooper, as they each share their vision around trends, innovations that are changing the outlook of CX.

Barak Eilam
Barry Cooper
President of CX, NICE

Do you have a compelling story to highlight your innovative contributions in enhancing CX for your organization using NICE solutions? We invite you to share your story! Come speak at Interactions 2024 in Las Vegas and play a role in shaping the future of customer experience.

Thank you to ourSponsors
Platinum Sponsors
Gold, Silver and Bronze Sponsors

Make an Interactions Sponsorship part of your marketing plans for 2024. Become a sponsor and access key influencers and decision makers to increase brand impact and engage with attendees. Download the Sponsorship Brochure for details!