The safety and quality of our products is of the utmost importance to us. When product recalls for safety or quality issues are necessary, we aim to facilitate seamless and swift resolutions by first emailing customers impacted by these recalls.
Below you'll find the current following product recalls. Please contact us immediately if you have purchased an affected product.
Product safety notice and recall: Nelson Thin Edge Group and Nelson Basic Cabinet Series
While we have received no reports of safety concerns, injuries, or tip-overs, we have voluntarily initiated a recall of the Nelson Basic Cabinet, Nelson Thin Edge Chest, Double Dresser, Cabinets, and Buffet ("Recalled Products"). This only includes products that were purchased in 2011 or later; vintage Nelson products are not included in this recall. The recall is prompted by a change in a stability standard issued by the American Society for Testing and Materials (“ASTM”), an international organization that develops and publishes voluntary consensus technical standards for the furniture industry, among others.
When contacting us, we’ll need to know your product number. It is printed on a white label that is attached to the left size of the top (or top left) drawer on your product.
To contact Herman Miller and initiate the process to receive a refund:
Send us an email at firstname.lastname@example.org. Please list “Lauki Recall" in the subject line and provide the information requested below. You can also call us toll free at (866) 854-3048 from 9am-5pm ET, Monday through Friday.
Please include the following information:
- First Name*
- Last Name*
- Email Address*
- Phone Number*
- Street Address*
- Zip/Postal Code*
- Pay to Name (for refund check)
- Refund Address (if different than contact address)
- Product Number
- Purchase Amount (Please include any applicable sales tax and shipping costs paid.)
- Local Currency (Please attach a copy of your sales receipt if available.)
- Any Comments