The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX can make it difficult for companies to develop an accurate picture of performance.
Patient engagement really goes beyond the traditional doctor-patient relationship—it encompasses all interactions between patients, their healthcare providers, and the overall healthcare system.
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29 days in February.
In today's fast-paced and ever-evolving customer service environment, ensuring the well-being and job satisfaction of contact center agents is imperative.